Returns: How does it work?

Of course, we hope you are happy with your purchase! Should the product still not be completely to your liking, you can return it within 30 days return after receipt.

Important information

• Return costs are at your own expense.
• The product must be returned in its original condition and packaging.
• Personalised or specially tailored products unfortunately cannot be returned unless there is a defect or error.

How to return your order

1. Report your return
   Please contact our customer service team at [email address or phone number] and include your order number. We will give you the necessary return information.
2. Pack the product carefully
   Make sure the product is securely packed to avoid damage during transport. If possible, use the original packaging.
3. Send your package
   Send your parcel via a carrier of your choice. Always keep the shipping receipt until we have processed the return.
4. Receive your refund
   Once we have received and verified your return, we will refund the purchase price within 14 days back into your account.

Still have questions? Feel free to contact our customer service team. We will be happy to help you! 😊